1. Privacy Policy
Royal Cure LLC Limited ("Royal Cure LLC", "we" or "us") is committed to protecting your privacy. This privacy policy describes the ways we collect information from you when you use our websites, apps, and booking platforms (the "Royal Cure LLC Network"), or interact with us in any other way. It should be read in conjunction with the Website terms and conditions of Use.
2. A summary of the data Royal Cure LLC collects, and why
Royal Cure LLC needs to collect, process, and store personal information about you to provide our service of connecting patients with the most appropriate healthcare provider, and for you to review them. Your healthcare provider may also contact you separately from Royal Cure LLC to ask for your feedback.
If you are a patient, the personal data we will process to facilitate your booking depends on your healthcare provider, but usually includes detailed personal information such as name, age, sex, date of birth, contact details (telephone numbers and email addresses), insurance authorization code, address, details of your general practitioner, insurance policy number, healthcare provider booked, patient registration number (PHIN questions only), time of booking, date and location of booking, and other relevant free text. If you receive a reply to one of your reviews, we'll use your mobile number to let you know unless you've asked us not to.
If you are a healthcare provider, the personal data we will handle includes but is not limited to, age, sex, date of birth, contact details (telephone numbers and email addresses), details of your place of work, your qualifications, key search words, patient booking slots, and/or languages spoken.
More detail on this is available in section 3 below.
3. More detail about the data Royal Cure LLC collects, and the lawful basis.
If you are a patient, we collect the following personal data from you when you use the Royal Cure LLC Network:
What do we collect? | What is our lawful basis? | |
The information you leave when reviewing a healthcare provider. That data being made public by the data subject and because use of the data is in the public interest in the area of public health. | Our legitimate interest to connect patients with reliable healthcare providers and (for special category data) that data being made public by the data subject. | |
Your contact details that you provide in order for us to provide you with further information on our services including technical updates, service information, and/or marketing information. | Our legitimate interests to keep you informed about our services and provide you with service updates. | |
Marketing information, such as our newsletters and offers. | Your consent. | |
Information you provide when making an account with us and filling in appointment booking forms on the Royal Cure LLC Network, such as to find an appropriate healthcare provider. | Our contract with you to process your enquiry and connect you with the most appropriate Healthcare Provider. | |
If you contact us with general customer service queries or report a problem with the Royal Cure LLC Network | Our legitimate interest to provide excellent customer service. |
When you make a booking, we share your personal data with the organizations involved in providing care to you – usually your insurance company and your healthcare provider.
If you are a healthcare provider, we collect the following personal data from you when you use the Royal Cure LLC Network:
What do we collect? | What is our lawful basis? |
Comments, reviews, and feedback about your services, which are generally available to the public via the Royal Cure LLC Network. | Our legitimate interest to connect patients with reliable healthcare providers and (for special category data) that data being made public by the data subject. |
Your contact details that you provide in order for us to provide you with further information on our services including technical updates, service information, and/or marketing information. | Our legitimate interest to keep you informed about our services and provide you with service updates or where you have opted in to receive these communications, your consent. |
Information you provide by filling in forms on the Royal Cure LLC Network as a Healthcare Provider. | Our legitimate interest to connect patients with reliable healthcare providers. |
If you contact us with general customer service queries or report a problem with the Royal Cure LLC Network | Our legitimate interest to provide excellent customer service. |
4. Protecting and sharing information
As mentioned above, we only share identifiable information about patients to facilitate their care. Identifiable information about healthcare providers is shared as part of the reviews left by patients across the Royal Cure LLC Network, which are generally available to the public. We may also share publicly available review data with insurance providers.
We also create anonymous data from the personal data flowing through the Royal Cure LLC Network. This may include, for example, statistics on how many people experienced a particular injury in a geographical area. We do not commercialize patient identifiable data.
If our business is sold, we will transfer your data to the purchaser because we have a legitimate interest to ensure our business can be continued by the buyer. We may also be required to disclose your data if we are under a legal obligation to do so. Unless we are prevented from notifying you (such as by a court order), we will always notify you before we disclose your data in this way.
We use other companies to provide payment processing, maintenance, hosting, and database management services to us. These companies have access to your data (but they have signed strict contracts under which they can only use your data in the way we tell them to).
5. How long do we hold your data for?
Where you sign up to our Royal Cure LLC Network as a patient or a healthcare provider, we will store your data for a period of 6 years from the date the contract between us has been terminated.
Where you are only receiving technical or marketing information from us, we will store your contact details until you unsubscribe or withdraw your consent to receive these communications from us. Please keep in mind that very limited details (your email address) may be retained by us in accordance with data protection law to ensure we don’t contact you again.
Where you provide information in connection with reporting a problem with our service, we will store any such information for as long as reasonably required to fix such a problem and prevent any future occurrences but in any event, no longer than 6 years.
Where you contact us and we keep a record of that correspondence, we will keep that for as long as is reasonably required.
6. Storage of your data
The data we collect from you is all stored in the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with data protection legislation as well as this Privacy Policy.
7. Your rights under data protection law
You have various other rights under applicable data protection laws, including the right to:
Privacy law is often complicated, and whether these rights are available to you sometimes depends on the types of data we are handling about you. If you would like to exercise any of these rights, please contact us at info@royalcure.com.
Right to complain: If you wish to complain about our use of your personal data, you may complain to the Information Commissioner’s Office (ICO), which can be contacted in writing at Information Commissioner’s Office.
8. Cookies
We use cookies (small files that remember a user’s electronic device) to help improve the Royal Cure LLC Network in a variety of different ways. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.
9. The internet
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
10. Contact details
If you wish to contact Royal Cure LLC with a question about our privacy policy, please use the following contact details:
Email: info@royalcure.com